Customer Experience Advisor - NZ
Petstock(1 month ago)
Ponsonby, New ZealandOnsiteFull TimeMedior$47,492 - $64,675 (estimated)Customer Experience
Apply NowAbout this role
The Customer Experience Advisor at Petstock New Zealand delivers proactive, empathetic support to members and customers across the Petstock group, ensuring interactions are smooth, efficient, and informative. The role supports multiple brands (including equine Caribu) and contributes to customer satisfaction, retention, and loyalty initiatives.
Required Skills
- Customer Service
- Phone Support
- Live Chat
- Complaint Resolution
- Loyalty Management
- NPS Management
- Sales Support
- Order Support
- Customer Feedback
- Empathy