Customer and Product Support Executive

Epos Now

1 day ago

2.8 on Glassdoor

Kuala Lumpur, Malaysia

Onsite

Full Time

Junior

0 applicants

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About this role

EPOS is a POS digital solutions provider based in Singapore, expanding into Malaysia to support SMEs with integrated digital tools. They are seeking a Customer Service Support Specialist to ensure high-quality client support, troubleshoot issues, and contribute to service improvements.

Skills

About Epos Now

eposnow.com

Epos Now is a cloud-based EPOS (electronic point-of-sale) provider that supplies POS software, hardware and integrated payment solutions for retail and hospitality businesses. Its platform offers inventory and staff management, reporting and analytics, loyalty and promotions, e-commerce integrations and an app marketplace for third‑party extensions. Epos Now sells preconfigured terminals and peripherals (tablets, receipt printers, scanners), supports offline mode and multi‑site deployments, and provides support and onboarding aimed at small and medium-sized and multi-location operators. The company focuses on making setup, scalability and day‑to‑day operations simpler for busy merchants.