Scotch
As a Customer Support Specialist, you will own Tier 2 support for Scotch's Android-based POS platform and hardware ecosystem, handling escalated software, hardware, and customer issues. You will troubleshoot problems end-to-end, partner with Product Support Engineers and Engineering teams for deeper investigations, and keep customers informed until their issues are fully resolved. This role is ideal for someone who enjoys technical problem-solving and takes pride in turning frustrating moments into great customer experiences.
Headquarters
Denver, Colorado, United States
Run your liquor store smarter with Scotch. Fast POS, real-time inventory, and built-in eCommerce — all in one system, designed exclusively for liquor retailers.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Scotch.