Customer Care Advisor (Non-voice)

Tamara(1 month ago)

RemoteFull TimeJunior$48,291 - $65,014 (estimated)Customer Experience

About this role

A Customer Care Associate at Tamara provides remote support to customers via the website and live chat, delivering accurate information and tailored solutions. The role focuses on enhancing customer experience for Tamara’s fintech platform in Saudi Arabia through empathy, strong communication, and working effectively in a fast-paced, metrics-driven environment.

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Required Skills

Email Support
Live Chat
Customer Identification
Account Review
Transaction Review
Service Explanation
Support Metrics
Script Adherence
Escalation Handling
Computer Literacy

+7 more

Qualifications

University Degree

About Tamara

tamara.co

Tamara is a Buy Now, Pay Later fintech that lets customers split purchases into flexible plans of up to 24 months. It powers payments at thousands of online and in‑store merchants across the GCC, emphasizing no late fees and 100% Shariah compliance. Tamara offers a consumer app and merchant integrations to add checkout financing and boost conversion with multiple local payment methods.