Customer Care Analyst

TRG Screen(13 days ago)

RemoteFull TimeMedior$89,846 - $120,338 (estimated)Customer Support

About this role

TRG Screen is seeking a highly motivated Customer Care Analyst to interact with clients daily via phone and email, solving their issues and providing an optimal customer experience. The role involves troubleshooting, learning proprietary software, and advocating for clients to enhance their platform use.

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Required Skills

Customer Support
Troubleshooting
Proprietary Software
Client Advocacy
Issue Resolution
JavaScript
SQL
Web Application Testing
Knowledge Base
Communication

Qualifications

Bachelor’s degree in Technology, Business, Finance or similar

About TRG Screen

trgscreen.com

TRG Screen helps financial firms take control of market data and subscription costs through software, analytics and specialist consultancy. Their platform captures entitlements, usage, invoices and contracts to identify savings, improve compliance and automate allocation and chargebacks. TRG Screen combines technical tools, benchmarking and vendor expertise to rationalize subscriptions, support negotiations and proactively manage ongoing spend. Clients (banks, asset managers and trading firms) use the service to reduce costs, increase transparency and simplify governance across complex market‑data ecosystems.

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