Customer Care and Sales Advisor - I

Cable One, Inc.(3 months ago)

McComb, MSOnsiteFull TimeJunior$57,082 - $76,510 (estimated)Customer Support

About this role

Sparklight (a Cable One brand) is hiring a Customer Care and Sales Advisor I to serve as a primary point of contact for customers seeking help and guidance. The role is focused on supporting customers, building trust through empathetic communication, and helping customers find the right services to meet their needs. It also emphasizes customer retention and demonstrating the value of staying with Sparklight as the advisor grows into handling more complex situations.

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Required Skills

Customer Service
Inbound Calls
Sales
Retention
Upselling
Order Entry
Active Listening
Conflict Resolution
Billing Support
Ticketing Systems

+5 more

Qualifications

High School Diploma
GED

About Cable One, Inc.

cableone.biz

Cable One, Inc. is a leading broadband communications provider that connects over 1.1 million residential and business customers across 24 states through its Sparklight® brand. The company offers a variety of connectivity and entertainment services, including Gigabit Internet speeds, advanced WiFi, and video solutions, leveraging a robust fiber-powered network. In addition to serving residential customers, Cable One provides scalable and cost-effective solutions for businesses of all sizes, enabling them to thrive in a competitive marketplace.

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