Customer Care Manager

Mom's Meals(1 month ago)

Des Moines, IAOnsiteFull TimeManager$68,086 - $91,547 (estimated)Customer Care

About this role

The Customer Care Manager oversees the day-to-day operations of the Mom’s Meals contact center in Des Moines, IA. The role is accountable for managing 6-9 supervisors and indirectly leading approximately 150 hourly employees to support customers nationwide. This position helps ensure an efficient, customer-focused environment aligned with the company’s mission to provide tailored nutrition solutions. It also plays a key role in maintaining departmental standards, communication, and alignment with organizational goals.

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Required Skills

Call Center Management
Team Leadership
Performance Monitoring
Process Improvement
Procedure Standardization
Budget Management
Staffing Planning
Hiring Practices
Employee Coaching
Employee Termination

+14 more

Qualifications

Bachelor’s Degree

About Mom's Meals

momsmeals.com

Mom's Meals is a U.S.-based provider of chef-crafted, home-delivered meals designed and overseen by registered dietitians to support older adults and people managing chronic conditions. The company offers medically tailored meal programs, nutrition counseling, oral nutrition supplements, and specialty options (halal, kosher, shelf-stable, and produce/pantry boxes). Meals are customizable to dietary needs and delivered ready-to-heat to simplify mealtime, support recovery, and help manage chronic disease. Headquartered in Ankeny, Iowa, Mom's Meals partners with individuals, caregivers, case managers, health plans, and government agencies to integrate meal services into care plans.