Customer Care - Product Technical Support Specialist - Hybrid
ZOLL Medical Corporation(4 months ago)
About this role
The Product Technical Support Specialist – Tier 1 at ZOLL provides first-line technical guidance and support for Cardiac Management Solutions products to patients, families, and medical professionals via phone, email, and other channels. The role focuses on identifying and diagnosing system and user issues, ensuring prompt and accurate resolutions while maintaining thorough documentation. It supports patient safety and product quality within a call-center environment.
Required Skills
- Technical Troubleshooting
- Customer Service
- Communication
- Documentation
- CRM
- Microsoft Office
- Patient Support
- Regulatory Compliance
- Time Management
- Spanish Fluency
Qualifications
- Associates Degree
- Bachelor's Degree
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