Tier 1 Service Desk Specialist

Makpar(3 years ago)

RemoteFull TimeJunior$48,394 - $65,233 (estimated)Information Technology

About this role

The Tier 1 Service Desk Specialist provides first-line technical and administrative support to users of an Enterprise Service Desk environment. Working under the supervision of a Help Desk Supervisor, this role focuses on handling user issues via phone and email, maintaining accurate ticket records, and coordinating with other teams for resolution. The position is full-time, hourly, and supports Makpar’s federal government clients in a remote, US-based capacity.

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Required Skills

Service Desk Support
Telephone Support
Email Support
ServiceNow ITSM
Incident Management
Problem Management
Service Request Management
Ticket Escalation
Workstation Troubleshooting
Account Management

+7 more

Qualifications

Associate Degree in Computer Science
Associate Degree in Management Information Systems
Associate Degree in Information Technology
Associate Degree in Engineering
Associate Degree in Mathematics
A+ Certification
ITILv3 Certification
ITILv4 Certification

About Makpar

makpar.com

Makpar is a professional and technical solutions provider serving the U.S. Federal government. The firm delivers consulting, engineering, IT, program and mission‑support services to defense, intelligence, and civilian agencies. Makpar emphasizes mission‑focused delivery through cleared personnel, regulatory compliance, and tailored solutions. Guided by "The Makpar Way," the company prioritizes partnership, performance, and measurable outcomes for complex government programs.