Tier 1 Service Desk Specialist
Makpar
About this role
The Tier 1 Service Desk Specialist provides first-line technical and administrative support to users of an Enterprise Service Desk environment. Working under the supervision of a Help Desk Supervisor, this role focuses on handling user issues via phone and email, maintaining accurate ticket records, and coordinating with other teams for resolution. The position is full-time, hourly, and supports Makpar’s federal government clients in a remote, US-based capacity.
Skills
Qualifications
About Makpar
makpar.comMakpar is a professional and technical solutions provider serving the U.S. Federal government. The firm delivers consulting, engineering, IT, program and mission‑support services to defense, intelligence, and civilian agencies. Makpar emphasizes mission‑focused delivery through cleared personnel, regulatory compliance, and tailored solutions. Guided by "The Makpar Way," the company prioritizes partnership, performance, and measurable outcomes for complex government programs.
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About Makpar
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$48k – $65k
per year