Customer Care - Product Technical Support Specialist - Remote
ZOLL Medical Corporation(1 month ago)
About this role
The Product Technical Support Specialist – Tier 1 provides technical guidance and support for ZOLL Cardiac Management Solutions products to patients, families, and medical professionals via phone, email, and other channels. The role focuses on identifying and analyzing system and user issues, ensuring prompt and accurate resolution, and documenting interactions to support patient safety and product quality.
Required Skills
- Troubleshooting
- Customer Service
- Communication
- Clinical Care
- Microsoft Office
- CRM
- Documentation
- Patient Education
Qualifications
- Associate's Degree
- Bachelor's Degree
- CNA
- LPN
- RN
- EMT
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