Technical Support Agent - North America

Canals(1 month ago)

RemoteFull TimeJunior$53,142 - $71,021 (estimated)Customer Success

About this role

The Technical Support Agent at Canals is responsible for providing prompt and effective support to distributors using the company's AI-driven platform within the industrial supply chain sector. Key tasks include troubleshooting technical issues, responding to customer inquiries via live chat and email with a target of maintaining a 1-minute average response time, and collaborating with Product, Engineering, and Customer Success teams to enhance customer experience. The role involves using tools like Postman, SQL, and FullStory to identify and resolve issues while documenting solutions and improving internal support processes.

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Required Skills

Technical Support
Customer Support
Troubleshooting
Communication Skills
Problem Solving
API Testing
SQL Queries
Data Investigation
Collaboration
Documentation

+6 more

About Canals

www.canals.ai

Canals is an AI-driven platform designed specifically for the distribution industry, focusing on automating sales, accounting, purchasing, and receiving tasks. By streamlining these workflows, Canals enables businesses to significantly reduce order entry times and improve operational efficiency, allowing teams to focus on more strategic initiatives. The platform supports a variety of industries, including electrical, plumbing, HVAC, and construction, and is trusted by leading distributors like United Electric and The Kendall Group. Canals stands out for its user-friendly interface, rapid implementation, and its ability to adapt and learn, resulting in continual improvement in performance.