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Technical Support Agent - North America at Canals - ApplyBlast

Technical Support Agent - North America

Canals

10 months ago

3.8 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Technical Support Agent at Canals is responsible for providing prompt and effective support to distributors using the company's AI-driven platform within the industrial supply chain sector. Key tasks include troubleshooting technical issues, responding to customer inquiries via live chat and email with a target of maintaining a 1-minute average response time, and collaborating with Product, Engineering, and Customer Success teams to enhance customer experience. The role involves using tools like Postman, SQL, and FullStory to identify and resolve issues while documenting solutions and improving internal support processes.

Skills

About Canals

www.canals.ai

Headquarters

Coral Gables, Florida, United States

Company Size

1-10 employees

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Canals is an AI-driven platform built for manufacturers, distributors, and contractors in the construction and industrial supply chain. It automates critical workflows including sales order entry, accounts payable, purchasing and receiving, and PO tracking, helping teams work faster and more accurately. Canals serves industries such as electrical, plumbing, HVAC, mechanical, and lumber/building materials, and is trusted by companies like Turtle and The Kendall Group.