Mobility Quality Analyst
M-KOPA
About this role
The Mobility Quality Analyst role at M-KOPA is responsible for monitoring and evaluating customer interactions across various channels to improve service quality. The position involves analyzing performance metrics, providing coaching and feedback, and recommending process enhancements to ensure excellent customer service in the mobility and transportation sector.
Skills
About M-KOPA
www.m-kopa.comM-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.
Recent company news
TechAfrica NewsM-KOPA Disburses ₦231B in Nigeria, Expands Access to Credit for Over 1 Million “Every Day Earners”
2 weeks ago
ImpactAlphaPay-as-you-go innovator M-KOPA gets a $160 million term sheet – and faces a lawsuit over employee shareholder rights
Jul 24, 2025
SemaforAfrica-focused asset financing firm M-Kopa reaches 7M customers
Sep 22, 2025
TechCabalM-KOPA says it has deployed ₦231 billion in credit to over one million Nigerians
2 weeks ago
Africa CheckScam alert! These quick loan offers are not from Kenyan asset finance company M-Kopa
Jan 8, 2026
About M-KOPA
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for M-KOPA.
Salary
$58k – $78k
per year