Mobility Quality Analyst
M-KOPA(1 day ago)
About this role
The Mobility Quality Analyst role at M-KOPA is responsible for monitoring and evaluating customer interactions across various channels to improve service quality. The position involves analyzing performance metrics, providing coaching and feedback, and recommending process enhancements to ensure excellent customer service in the mobility and transportation sector.
Required Skills
- Quality Assurance
- Customer Service
- Data Analysis
- Coaching
- Process Improvement
- Call Monitoring
- Performance Metrics
- Social Media
- Feedback
- Team Collaboration
About M-KOPA
www.m-kopa.comM-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.
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