Customer Care Representative (6 months+)
Metergy Solutions(17 days ago)
About this role
The Customer Care Representative at Metergy Solutions Inc. is responsible for resolving complex billing issues, managing escalations, and handling customer inquiries related to utility billing. The role involves analyzing system data, ensuring process accuracy, and supporting continuous improvement initiatives.
Required Skills
- Customer Service
- Billing
- Analysis
- Communication
- Problem Solving
- Oracle CCB
- Genesys Cloud
- SharePoint
- Multitasking
- Empathy
Qualifications
- High School Diploma
About Metergy Solutions
metergysolutions.comMetergy Solutions is a North American submetering provider with over 20 years of turnkey experience delivering metering programs for residential and commercial buildings. They handle all project phases—design, sales, engineering, installation, commissioning, call-centre support and utility billing—under one roof for both retrofits and new construction. Their integrated services and customer-facing tools help property owners accurately allocate utility costs, simplify billing, and streamline resident support.
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