Customer Support Specialist (CSS)
Unity Technologies
About this role
A Customer Support Specialist at Unity is a frontline representative who helps small and medium business (SMB) customers use the Unity platform by handling routine, well‑defined non‑technical inquiries such as account issues, billing, platform navigation, and policy questions. The role follows established processes and templates, supports customer satisfaction and SLA targets, and contributes to improving support resources and onboarding for new customers. It involves working closely with managers, senior colleagues, and cross‑functional teams to escalate and resolve issues.
Skills
About Unity Technologies
unity.comUnity Technologies develops the Unity real-time 3D platform used to create and operate interactive 2D, 3D, VR, and AR experiences across games, mobile, console, film, automotive, architecture, and other industries.
Recent company news
Security AffairsCustomer payment data stolen in Unity Technologies’s SpeedTree website compromise
Oct 13, 2025
SecurityWeekMalicious Code on Unity Website Skims Information From Hundreds of Customers
Oct 13, 2025
Yahoo FinanceUnity Software Inc. (U): A Bull Case Theory
Aug 4, 2025
80 LevelApple May Be Considering Buying Unity, an Analyst Suggests
Jun 2, 2025
GuruFocusInsider Sell: Mark Barrysmith Sells Shares of Unity Software Inc (U)
Dec 12, 2025
About Unity Technologies
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Unity Technologies.
Salary
$29k – $34k
per year