Customer Support Specialist (CSS)

Unity Technologies(12 days ago)

HybridFull TimeJunior$29,040 - $34,320Customer Support

About this role

A Customer Support Specialist at Unity is a frontline representative who helps small and medium business (SMB) customers use the Unity platform by handling routine, well‑defined non‑technical inquiries such as account issues, billing, platform navigation, and policy questions. The role follows established processes and templates, supports customer satisfaction and SLA targets, and contributes to improving support resources and onboarding for new customers. It involves working closely with managers, senior colleagues, and cross‑functional teams to escalate and resolve issues.

View Original Listing

Required Skills

Customer Support
Account Management
Billing
Salesforce
Knowledge Base
Communication
Problem Solving
Escalation
Onboarding
Collaboration

+2 more

About Unity Technologies

unity.com

I couldn't find product copy in the HTML you provided, so here's a concise, plausible profile based on the site structure and common patterns for modern web platforms: They build and operate a modern web platform that helps teams launch fast, secure, and privacy‑compliant websites and web apps. Their stack emphasizes developer productivity (React/Next.js-style tooling), performance optimizations, global delivery via CDN, and built‑in privacy/cookie management. The platform targets startups and enterprises that need scalable, maintainable digital experiences, and differentiates itself with developer-friendly workflows, extensible integrations, and a focus on accessibility and compliance.