Customer Care Specialist I (Manheim)

CAI Cox Automotive Corp Svcs., LLC(1 month ago)

HybridFull TimeJunior$33,180 - $49,720Customer Care

About this role

Cox Automotive is hiring a Customer Care Specialist I to support dealers and customers across its automotive brands, serving as a primary point of contact for issue resolution. The role focuses on maintaining customer relationships and ensuring concerns are tracked through to completion while coordinating with internal teams and partners. It is an individual contributor position within the Customer Care organization.

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Required Skills

Customer Support
Issue Resolution
Case Management
Call Center
Email Support
Chat Support
Escalation Management
Customer Relationship
Process Documentation
Problem Solving

+5 more

Qualifications

High School Diploma/GED

About CAI Cox Automotive Corp Svcs., LLC

coxautoinc.com

Cox Automotive Inc. is a leading provider of data-driven solutions that transform the automotive experience for dealers, fleets, lenders, and consumers. By modernizing how vehicles are bought, sold, owned, and utilized, Cox Automotive enhances the automotive ecosystem. The company leverages technology and analytics to offer innovative tools and services that streamline operations and improve customer engagement in the automotive industry.

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