Customer Service and Support Team Leader
Shell Energy Operations Pty Ltd(25 days ago)
About this role
A Customer Service and Support Team Leader at Telstra supports the Triple Zero overnight contact centre in Sydney. The role is part of Telstra's customer service organisation and focuses on sustaining a high-quality emergency-response operation while contributing to continuous improvement and a strong customer experience.
Required Skills
- Team Management
- Workforce Management
- Reporting
- Stakeholder Management
- Escalation Handling
- Coaching
- Communication
- Computer Literacy
- Process Improvement
- Resource Management
+1 more
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