Team Leader, Contact Center
Walmart(1 month ago)
About this role
A Team Leader at Walmart Global Tech leads a contact center team supporting Walmart’s retail operations, focusing on delivering high-quality, high-volume customer service via phone, chat, and email. The role centers on associate development, team performance oversight, and ensuring service-level standards are met in a metrics-driven environment.
Required Skills
- Customer Service
- Team Leadership
- Coaching
- Performance Management
- Microsoft Office
- Reporting
- Scheduling
- Communication
- Workforce Management
About Walmart
walmart.comWalmart is a multinational retail corporation that operates a large network of brick-and-mortar hypermarkets, discount department stores and grocery stores alongside a major ecommerce marketplace at Walmart.com. It offers a broad assortment across categories — groceries, electronics, home, apparel, pharmacy and more — with a core value proposition of "Every Day Low Prices." Walmart blends in-store shopping with online ordering, curbside pickup, delivery and a Walmart+ membership that provides unlimited free delivery and other benefits. The company leverages large-scale logistics, private labels and technology to serve millions of customers domestically and internationally.
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