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Customer Contact Comms Associate-Voice at Accenture - ApplyBlast

Customer Contact Comms Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Contact Comms Associate at Accenture manages and resolves customer queries, handling escalations and complaints to ensure effective fault closure within SLAs. The role focuses on seamless omnichannel communication across multiple touchpoints including online, in-store, and mobile platforms.

Responsibilities

Manage and resolve diverse customer queries across multiple channels
Handle escalations and complaints for dissatisfied customers effectively
Ensure timely fault closure and complaint resolution within SLAs
Coordinate customer communications across digital and in-person touchpoints
Prioritize daily work tasks and adapt to changing requirements

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.