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Customer Contact Comms Associate-Voice at Accenture - ApplyBlast

Customer Contact Comms Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

As a Customer Contact Comms Associate at Accenture, you will manage and resolve customer queries and complaints across various omnichannel touchpoints. This role involves handling escalations, providing best-in-class resolutions, and adhering to strict Service Level Agreements (SLAs). You will operate as an individual contributor within a support vertical, focusing on routine problem-solving and collaborative customer interactions.

Responsibilities

Manage and resolve customer queries across multiple channels
Handle escalating complaints and provide effective resolutions
Adhere to strict Service Level Agreement timelines
Solve routine problems using established guidelines
Collaborate within the Customer Support vertical team

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.