Customer De-Escalation & Engagement Advisory Manager
IFS
About this role
The De-Escalation & Engagement Advisory Manager at IFS plays a key role in managing customer engagement and escalation processes to ensure customer satisfaction and successful resolution of critical situations. This hybrid position involves communication, onboarding, escalation assessment, and collaboration with internal and external stakeholders.
Skills
About IFS
ifs.comIFS is a global enterprise software company that builds AI‑powered, industry‑focused applications—centered on IFS Cloud—for businesses that maintain assets, run field service operations, or manufacture and distribute goods. Its suite covers ERP, EAM, FSM and ESM capabilities delivered via cloud‑native, user‑friendly platforms to manage assets, service operations, supply chains and the asset lifecycle. Customers pick IFS for integrated service and asset management, industry-specific functionality, and solutions tailored to asset‑intensive and field‑service organizations.
About IFS
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$-1
per year