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Customer Engagement Rep I at Grupo Ferré Rangel - ApplyBlast

Customer Engagement Rep I

Grupo Ferré Rangel

3 months ago

Hybrid

Full Time

Junior

0 applicants

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About this role

A Customer Engagement Representative at LinkActiv Group processes service orders, registers claims, and handles inbound calls to guide clients through products and pricing. The role involves resolving issues, collecting customer information, and ensuring satisfaction while adhering to company standards and ethical conduct. Candidates must communicate effectively in Spanish and utilize Microsoft Office products to maintain up-to-date records.

Responsibilities

Receive and process inbound customer service calls and inquiries
Register claims and guide clients through product pricing options
Collect and input accurate customer information into the system
Resolve issues and ensure alignment with service standards
Maintain up-to-date records in the database daily

Skills

Qualifications

60 college credits1 year customer service experience

About Grupo Ferré Rangel

grupoferrerangel.com

Headquarters

Guaynabo, Puerto Rico, Puerto Rico

Company Size

1001-5000 employees

Founded

1918

View Profile

Grupo Ferré Rangel is a Puerto Rico-based diversified business group with over 100 years of history and operations spanning 8 industries, including media (GFR Media), real estate (Kingbird), energy consulting (XCALA), customer engagement and BPO (LinkActiv), experiential marketing (Emotions), and education (A+). The company is dedicated to empowering, uplifting, and creating long-lasting value for the people of Puerto Rico through its diverse portfolio of businesses and services.