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Customer Escalation Specialist - Networking (Shift 2) at Hewlett Packard Enterprise - ApplyBlast

Customer Escalation Specialist - Networking (Shift 2)

Hewlett Packard Enterprise

4 months ago

4.8 on Glassdoor

Spring, Texas, United States of America

Hybrid

Full Time

Junior

0 applicants

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About this role

A hybrid Customer Escalation Specialist at HPE provides non-technical post-sales support for federal government clients across a 24x7 shift model. The role involves managing escalated case issues, resolving logistics and RMA requests, and ensuring timely resolution within established service policies. Professionals in this position act as a critical escalation link for field employees and executives regarding customer satisfaction, availability, and product concerns.

Responsibilities

Resolve escalated customer case issues via telephone and correspondence
Process logistics requests and manage global service delivery channels
Support federal government clients with non-technical post-sales inquiries
Escalate difficult technical issues to specialized teams or supervisors
Ensure comprehensive issue documentation using Juniper tracking systems

Skills

Qualifications

Bachelor's DegreeProcess Certifications

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.