Customer Experience Specialist
DigiCert(13 days ago)
About this role
A Customer Experience role at The SSL Store (part of DigiCert) within the web security industry. The position sits on the Customer Experience team supporting the company’s SSL certificate reseller business and emphasizes mentoring, professional development, and opportunities for internal promotion.
Required Skills
- Customer Communication
- Live Chat
- Ticketing
- Phone Support
- Troubleshooting
- Billing Support
- Upselling
- Validation
- Multitasking
- Problem Solving
+3 more
Qualifications
- High School Diploma
About DigiCert
digicert.comIncapsula (part of Imperva) is a cloud-based application security and delivery platform that provides web application firewall (WAF), DDoS mitigation, content delivery (CDN), load balancing, and bot management. It protects websites, APIs, and web apps from attacks while improving performance and availability via a global edge network. Organizations use Incapsula for real-time threat detection, bot and credential‑stuffing mitigation, and compliance support without deploying on‑premises hardware. Incapsula is offered by Imperva, a broader data and application security company.
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