Customer Experience Advisor
NATIONAL(10 days ago)
About this role
A Customer Experience Advisor at Capita provides customer service by managing complaints from start to finish, working independently and with teams to resolve issues and improve customer satisfaction. The role involves stakeholder interactions, report analysis, and representing the company's brand positively.
Required Skills
- Customer Service
- Complaint Handling
- Communication Skills
- Microsoft Word
- Microsoft Excel
About NATIONAL
gov.ukGOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.
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