Customer Experience Associate

Ollie(4 months ago)

RemoteFull TimeJunior$34,556 - $46,726 (estimated)Customer Experience

About this role

The Customer Experience Associate at Ollie supports pet parents and their dogs by ensuring a high-quality, compassionate experience with Ollie’s products and services. The role sits on the Canine Care Customer Experience team and focuses on representing the Ollie brand voice and values. It involves working closely with customers in a remote capacity from the Nashville, TN or Salt Lake City, UT areas. The position contributes to ongoing improvements in the overall Ollie experience and company culture.

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Required Skills

Customer Support
Brand Representation
Relationship Management
Multichannel Communication
Email Handling
Phone Support
Order Management Systems
Customer Feedback Tracking
Problem Solving
Project Leadership

+8 more

Qualifications

Bachelor’s Degree

About Ollie

myollie.com

Ollie produces fresh, human-grade dog food made from real, clean ingredients that dogs love to eat. They create individualized meal plans tailored to each pup’s unique nutritional needs and deliver the customized food directly to customers’ homes across the U.S. Ollie positions itself as a convenient, higher-quality alternative to conventional pet food and provides customer care support and social channels for pet parents.

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