Customer Experience Shift Manager
Ollie(11 days ago)
About this role
The Customer Experience Shift Manager at Ollie leads a team of Canine Care Advocates to ensure outstanding experiences for dogs and their owners across all customer touchpoints. The role reports to the Director of Customer Experience, supports Ollie’s mission of delivering human-grade pet food and care services, and is remote with candidates required to be located in Nashville, TN or Salt Lake City, UT.
Required Skills
- Team Management
- Escalation Handling
- Training Development
- Recruiting
- Onboarding
- SOPs
- KPI Management
- Coaching
- Communication
- Relationship Building
+3 more
Qualifications
- Bachelor's Degree
About Ollie
myollie.comOllie produces fresh, human-grade dog food made from real, clean ingredients that dogs love to eat. They create individualized meal plans tailored to each pup’s unique nutritional needs and deliver the customized food directly to customers’ homes across the U.S. Ollie positions itself as a convenient, higher-quality alternative to conventional pet food and provides customer care support and social channels for pet parents.
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