Member Service Representative
SoFi(6 days ago)
About this role
A SoFi Member Service Representative supports SoFi members with inquiries related to the company’s banking, investment, and credit products. The role is based in Salt Lake City and is part of the member experience organization focused on helping members interact with SoFi’s financial services.
Required Skills
- Customer Service
- Phone Support
- Chat Support
- Email Support
- Empathy
- Active Listening
- Troubleshooting
- Time Management
- Google Suite
- Escalation Handling
+2 more
Qualifications
- High School Diploma or GED
- FINRA Fingerprint Background Check
About SoFi
sofi.comWelcome is a digital design and engineering studio that builds websites, web apps, and branded online experiences for startups and enterprises. They combine user‑centered UX/UI design, front‑end and back‑end engineering, and performance and accessibility optimization to deliver polished, responsive products. Services include product strategy, visual design, development, and ongoing support or optimization. Clients pick Welcome for fast iteration, clean typography and layouts, and developer‑friendly, measurable outcomes.
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