Customer Experience Associate

Mud Pie is seeking a detail-oriented Customer Experience Associate to join its Ecommerce team, serving as the primary point of contact for customer inquiries across email, chat, and marketplace channels. This role focuses on resolving customer concerns, managing day-to-day service operations in Zendesk/Gorgias, and contributing insights to improve the overall customer experience. The position supports DTC and marketplace channels while collaborating with internal teams to ensure high-quality service and customer satisfaction.