Customer Experience Executive - Arabic Speaking

Protectgroup

4 months ago

Cape Town, Western Cape

Onsite

Full Time

Junior

0 applicants

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About this role

Protect Group is expanding its customer support team in Cape Town, focusing on handling refund process inquiries for international customers. The company values dedicated, empathetic individuals with strong communication skills in Arabic and English, eager to contribute to a rapidly growing organization.

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About Protectgroup

protect.group

Protect Group is a technology and ancillary‑services provider that helps businesses offer refundable bookings and value‑add protections directly within their booking flows. Its product suite includes Refund Protect and Protect Plus — covering carbon offsetting, delayed‑baggage compensation, eSIM, flight‑delay compensation, lounge access and other ancillaries — plus platforms like Pulse and a Pulse Reporting Dashboard for integration and analytics. Protect works with airlines, OTAs, transport, hospitality, ticketing and financial services to embed and manage these offerings and improve conversion and post‑sale customer protection. The company positions itself as a global leader in refundable booking solutions and ancillary product experiences.