Customer Experience Manager, Contractor Management

The Customer Experience Manager, Contractor Management role is responsible for owning the end-to-end customer experience for Contractor Management clients across Latin America, focusing on improving the client journey from setup to contractor onboarding and payments. This position serves as the primary point of contact for clients, finance, and operations teams, managing escalations, resolving issues, and driving process improvements to enhance customer satisfaction and retention. The role requires collaboration with cross-functional teams to optimize payment processes, ensure compliance, and support business growth within the workforce management business unit.