Customer Experience Manager II
Rubrik Job Board(28 days ago)
About this role
The Customer Experience Manager II is a key role within Rubrik’s Customer Support organization responsible for acting as the primary point of contact and customer advocate for assigned accounts. The role focuses on maintaining and enhancing customer confidence through relationship building, managing major projects and escalations, and driving an industry-leading customer experience. The position supports both proactive and reactive engagement strategies and collaborates across support, engineering, and account teams to ensure customer satisfaction.
Required Skills
- Escalation Management
- Proactive Management
- Account Management
- CRM Systems
- Communication
- Presentation Skills
- Root Cause
- Relationship Building
- Team Building
- Cross Functional
+8 more
Qualifications
- BA/BS
- Advanced Degree Preferred
About Rubrik Job Board
rubrik.comRubrik is a cloud‑native data security and management company that helps organizations protect, recover, and manage data across on‑premises, cloud, and SaaS environments. Its platform delivers Zero Trust Data Security—automating backup, immutable snapshots, rapid recovery, ransomware detection and orchestration—to provide resilience against cyberattacks and operational disruptions. Rubrik emphasizes automation, fast recovery, and simple cloud adoption to support enterprise backup, disaster recovery, and data governance at scale.