Head of Employee Tech & Experience

The Head of Employee Tech & Experience at OpenAI leads the Employee Tech & Experience (ETX) team, overseeing helpdesk, systems operations, and logistics to create a seamless and reliable employee experience. This role emphasizes shifting from reactive support to proactive, AI-driven automation, enhancing productivity and security while resolving friction points through data-driven insights. The position requires collaboration with various departments to ensure smooth technology integrations and to develop a culture focused on continuous improvement and strong leadership within the organization.