Sr. Technical Product Support Manager

Propelus(2 months ago)

HybridFull TimeManager$90,000 - $120,000Customer Support

About this role

The Sr. Technical Product Support Manager at Propelus leads the technical support team, ensuring exceptional service and acting as a key liaison between customers and the Product and Engineering teams. This role involves managing technical escalations, driving improvements based on customer feedback, and developing team performance through mentorship and strategic leadership. The manager is responsible for optimizing support processes, implementing efficient workflows, and collaborating cross-functionally to advocate for customer needs and influence product development.

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Required Skills

Team Leadership
Technical Escalation
Process Improvement
Cross-Functional Collaboration
Customer Satisfaction
Technical Troubleshooting
Root Cause Analysis
Issue Escalation Management
SaaS Environment
SQL Databases

+10 more

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related technical field

About Propelus

propelus.com

Propelus is a healthcare technology company that focuses on improving workforce compliance and operational efficiency for health professionals, employers, and regulators. With over 20 years of experience, Propelus offers innovative solutions such as CE Broker, EverCheck, and Immuware, which streamline continuing education, compliance management, and health record tracking. Committed to enhancing the human side of healthcare, Propelus aims to empower healthcare providers through accessible, integrated management tools designed to simplify complex processes. Their solutions are trusted by over 5 million professionals and organizations, reflecting a strong commitment to advancing the healthcare industry.