Customer Experience Analyst

NICE

2 months ago

3.8 on Glassdoor

Manila, Philippines

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Experience Analyst at NiCE sits on the global Customer Experience team and uses customer feedback and data to inform strategic decisions and improve interactions across touchpoints. The role supports major corporate initiatives by translating business needs into technical specifications, ensuring projects are organized, tracked, and delivered on time. It operates in a global, cross-functional environment focused on process improvement and measurement of CX outcomes.

Skills

Qualifications

Bachelor's Degree in Business Management, Analytics, Information Systems or Related Field

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.