Customer Experience Manager
OpenTable
About this role
OpenTable is seeking a Customer Experience (CX) Manager to lead a multidisciplinary team focused on enhancing customer journeys, operational performance, and automation in their global Support organization. The role involves developing CX strategies, driving data-driven insights, overseeing automation, and aligning cross-functional teams.
Skills
About OpenTable
opentable.comOpenTable is an online restaurant discovery and reservation platform that lets diners book tables in real time, read fellow diners’ reviews, and earn points toward future meals. For restaurants it provides reservation and guest-management tools to optimize seating, bookings, and front-of-house operations. The service is available globally via web and mobile apps and covers a wide range of dining options from casual to fine dining. Diners use OpenTable for convenience and rewards; restaurants use it to increase covers and streamline operations.
Recent company news
CNBCRestaurant reservation wars heat up as DoorDash enters the arena with Resy, OpenTable
2 weeks ago
ADWEEKOpenTable Launches Ad Business to Pitch Dining Data
2 weeks ago
Fast CompanyExclusive: Amex is upgrading Resy to win the restaurant reservation wars once and for all
2 weeks ago
Marketing DiveAthletic Brewing links with OpenTable in latest bid to sober-curious
Dec 18, 2025
The New York TimesThe Five-Figure Reason Hot Restaurants Are Moving to OpenTable
May 15, 2025
About OpenTable
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for OpenTable.
Salary
$90k – $120k
per year
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