Manager – Customer Experience Strategy & Implementation

General Manufacturing(1 month ago)

HybridFull TimeManager$108,859 - $143,770 (estimated)Customer Experience

About this role

The CX Strategy and Integration Manager will lead development and execution of customer experience strategies at GM, aligning CX principles with business objectives across marketing, operations, and product. The role focuses on designing AI-powered tools and building a centralized Experience Hub to enable real-time insights, predictive engagement, and seamless omnichannel personalization while leading a team to embed CX practices across the organization.

View Original Listing

Required Skills

Journey Mapping
Marketing Automation
AI Personalization
Predictive Analytics
CRM
CDP
CX Platforms
Stakeholder Management
Design Thinking
Six Sigma

+4 more

Qualifications

Bachelor's Degree in Business or Marketing

About General Manufacturing

gm.com

General Motors is a global automotive company and the parent of Chevrolet, Buick, GMC and Cadillac, designing, engineering and manufacturing a full range of cars, trucks and SUVs. Beyond vehicles, GM provides connected and mobility services—such as OnStar and GM Energy—and invests in vehicle safety, autonomous driving and other advanced engineering. The company is pursuing electrification and sustainability through initiatives like its Journey to Zero Emissions while supporting communities and workforce development. For more than a century GM emphasizes quality, reliability and delivering a vehicle for every drive.

View more jobs at General Manufacturing →