Customer Experience Operations Analyst

Palmetto Clean Technology(1 month ago)

RemoteFull TimeMedior$76,976 - $103,532 (estimated)Customer Experience

About this role

The Customer Experience (CX) Operations Analyst supports Palmetto’s global CX team by managing workforce planning, forecasting, and performance reporting across phone, chat, and email channels. The role ensures service levels are met through schedule creation, real-time monitoring, and coordination with operations, QA, and training. It focuses on maintaining data integrity and delivering insights to optimize staffing and operational efficiency.

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Required Skills

Forecasting
Scheduling
Real-Time Management
Performance Reporting
Capacity Planning
Headcount Modeling
Variance Analysis
Schedule Management
Intraday Adjustments
Adherence Tracking

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About Palmetto Clean Technology

palmetto.com

Palmetto is a consumer-focused clean energy company that helps homeowners save on electricity by designing, financing, and installing residential solar systems, battery storage, and other clean technologies. It provides end-to-end services — site design, permitting, professional installation, monitoring and long‑term system support — plus financing options to make solar affordable. Palmetto also offers a mobile app for energy monitoring, rewards and account management, positioning itself as a trusted partner for customers transitioning to clean energy. The company emphasizes ease, savings, and ongoing service to simplify going solar.