Workforce Management Analyst
Georgia(1 month ago)
About this role
The Workforce Management Analyst ensures the contact center is properly staffed across multiple channels, handling forecasting, schedule optimization, real-time monitoring, and performance reporting. The role supports resource utilization, service level goals, and operational efficiency within a hybrid work environment.
Required Skills
- Forecasting
- Scheduling
- Real-Time
- Reporting
- Analytics
- Communication
- Organization
- Analytical
- Problem Solving
- PC Proficiency
+6 more
Qualifications
- Associate's Degree in Business Administration
- Associate's Degree in Operations Management
- NMLS Registration
About Georgia
georgiasown.orgYour local credit union for personal and business banking, including checking accounts, credit cards, auto loans, home loans and more.
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