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Customer Experience Operations Manager at Hootsuite - ApplyBlast

Customer Experience Operations Manager

Hootsuite

3 months ago

3.1 on Glassdoor

Remote

Full Time

Senior

3 applicants

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About this role

A Customer Experience Operations Manager serves as the primary technical administrator for the Customer Office tech stack, managing system configurations, workflows, and automations to support customer engagement strategies. Reporting to a Senior Director, this role drives AI-enabled automation across the customer lifecycle, optimizes operational processes, and acts as a trusted advisor for internal teams. The position requires deep expertise in platforms like Gainsight and Kantata to ensure scalability and reliability of customer-facing systems.

Responsibilities

Manage and optimize Customer Office tech stack configurations and integrations
Design and implement end-to-end workflows across the customer lifecycle
Drive AI and automation initiatives to enhance team efficiency
Provide advanced system support and troubleshooting for Customer-facing teams
Partner with cross-functional stakeholders to deliver scalable system solutions

Skills

Qualifications

Gainsight Admin CertificationProfessional Services Automation ExperienceCRM Platform Expertise

About Hootsuite

hootsuite.com

Headquarters

Vancouver, British Columbia, Canada

Company Size

1001-5000 employees

Founded

2008

View Profile

Hootsuite is a social media management platform that centralizes scheduling, content creation, publishing, social listening, and analytics across multiple social networks. Its unified dashboard includes a content calendar, automation and approvals, team workflows, and performance reporting to help marketers plan campaigns, engage audiences, and measure impact. Hootsuite integrates with major social channels and third‑party tools and offers mobile apps plus enterprise features for collaboration, security, and compliance. Organizations of all sizes use it to streamline social operations and scale their social media strategy.