Customer Experience QA Analyst

CookUnity(1 month ago)

RemoteFull TimeJunior$48,575 - $65,281 (estimated)Customer Experience

About this role

A foundational, early-career role on CookUnity’s CX Excellence Team focused on developing QA expertise and supporting CX retention. The position includes a structured ramp-up with close coaching and the expectation to transition into an independent QA Analyst. It aligns with CookUnity’s mission to empower chefs and improve the overall customer experience. The role is offered with the company’s standard remote benefits package.

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Required Skills

Quality Auditing
Audit Documentation
Feedback Delivery
Calibration
Trend Identification
Root Cause
Analytical Mindset
Written Communication
Coachability
Detail Orientation

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About CookUnity

cookunity.com

CookUnity is a chef-to-consumer meal delivery service that partners with independent chefs to deliver chef-crafted, ready-to-heat meals across the U.S. They offer curated menus for everyday eating, weight loss, and specialty needs — including GLP‑1 balanced options — via subscription-based weekly deliveries and customizable plans. Customers choose CookUnity for diverse, restaurant-quality recipes made with fresh ingredients and convenient home delivery, often supported by introductory promotions.