Customer Experience Specialist (CXS)
Alma
About this role
Alma is a remote-first company that simplifies access to high-quality, affordable mental health care by helping therapists accept insurance and offer in-network care. The Customer Experience Specialist serves as a subject matter expert on Alma’s product and insurance processes, supporting the company's mission to make care accessible and financially sustainable for providers and clients.
Skills
About Alma
helloalma.comAlma is a mental health care platform that simplifies access to high-quality, affordable therapy. It helps people find and book vetted, licensed therapists with transparent pricing and streamlined insurance and billing support, offering telehealth and in-person options. Alma also works with employers and health plans to expand access and reduce administrative friction for providers. Users choose Alma for its curated clinician network, easy matching, and simplified booking and payment experience.
Recent company news
Alma Research and Education CenterAirstrikes on Iran’s Defense Industry Company for Aircraft Manufacturing – HESA
6 days ago
Wifi Hifi MagazineWOMEN IN TECH: Q&A With Melissa Gallagher, Co-founder & CEO, Alma Care
6 days ago
Fierce HealthcareSpring Health to buy Alma as AI rapidly reshapes mental healthcare market
1 month ago
Eckerd CollegeFormer U.S. diplomat returns to alma mater to co-teach a Winter Term course with his mentor
1 month ago
MLive.comAlma company unveils new $352K commercial solar system
Oct 27, 2025
About Alma
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Alma.
Salary
$70k – $84k
per year