Customer Experience Specialist (CXS)

Alma(7 days ago)

RemoteFull TimeMedior$70,000 - $84,000Customer Experience

About this role

Alma is a remote-first company that simplifies access to high-quality, affordable mental health care by helping therapists accept insurance and offer in-network care. The Customer Experience Specialist serves as a subject matter expert on Alma’s product and insurance processes, supporting the company's mission to make care accessible and financially sustainable for providers and clients.

View Original Listing

Required Skills

Customer Support
Insurance Knowledge
Ticketing
Escalation Management
Queue Management
SLA Prioritization
Multi-Tasking
Documentation
De-Escalation
Communication

About Alma

helloalma.com

Alma is a mental health care platform that simplifies access to high-quality, affordable therapy. It helps people find and book vetted, licensed therapists with transparent pricing and streamlined insurance and billing support, offering telehealth and in-person options. Alma also works with employers and health plans to expand access and reduce administrative friction for providers. Users choose Alma for its curated clinician network, easy matching, and simplified booking and payment experience.