Customer Operations Team Lead

Alma(6 days ago)

HybridFull TimeManager$108,899 - $142,975 (estimated)Operations

About this role

An Operations Team Lead at Alma based in Lille within the company's Operations organization, supporting Alma’s mission to enable balanced trade through Buy Now Pay Later solutions across Europe. The role is positioned in a fast-growing fintech environment focused on improving merchant and consumer payment experiences and scaling operations.

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Required Skills

Team Leadership
Customer Support
Debt Collection
Merchant Onboarding
Coaching
Recruitment
Process Improvement
Stakeholder Management
French
English

About Alma

helloalma.com

Alma is a mental health care platform that simplifies access to high-quality, affordable therapy. It helps people find and book vetted, licensed therapists with transparent pricing and streamlined insurance and billing support, offering telehealth and in-person options. Alma also works with employers and health plans to expand access and reduce administrative friction for providers. Users choose Alma for its curated clinician network, easy matching, and simplified booking and payment experience.