Customer Experience Specialist (German Speaker)

DigiCert(4 days ago)

HybridFull TimeJunior$65,681 - $87,247 (estimated)Customer Experience

About this role

A Customer Experience Specialist (German Speaker) at DigiCert supports customer interactions and oversees validation activities to ensure processes meet internal standards. The role serves German-speaking customers while collaborating with internal teams to maintain accurate validation records and contribute to quality assurance.

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Required Skills

Customer Support
Validation
Communication
Research
Data Analysis
Risk Evaluation
Documentation
Database Management
Phone Support
Live Chat

Qualifications

Tertiary Qualification

About DigiCert

digicert.com

Incapsula (part of Imperva) is a cloud-based application security and delivery platform that provides web application firewall (WAF), DDoS mitigation, content delivery (CDN), load balancing, and bot management. It protects websites, APIs, and web apps from attacks while improving performance and availability via a global edge network. Organizations use Incapsula for real-time threat detection, bot and credential‑stuffing mitigation, and compliance support without deploying on‑premises hardware. Incapsula is offered by Imperva, a broader data and application security company.