Customer Service Specialist- Bilingual

Protective(1 month ago)

RemoteFull TimeJunior$41,889 - $56,764 (estimated)Customer Service

About this role

This work-from-home bilingual customer service role focuses on supporting customers primarily over the phone, with additional contact via email, chat, and social media. The position centers on addressing inquiries, resolving issues, and ensuring customer satisfaction for a company that provides protection and peace of mind to its clients. The role operates in a fast-paced environment where agents use multiple technology systems to access information and document interactions.

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Required Skills

Customer Support
Call Handling
Problem Solving
Decision Making
Multitasking
System Navigation
Product Knowledge
Active Listening
Conflict Resolution
Written Communication

+5 more

Qualifications

High School Diploma or Equivalent

About Protective

protective.com

Protective is a U.S. insurance company that helps individuals and families protect their financial future through life insurance and annuity products. It offers a range of solutions — including term and permanent life policies and annuities for retirement income and estate planning — sold directly and through financial professionals. Protective also provides online account management, claims and payment services, and resources for beneficiaries and advisors. Customers rely on the company for affordable, practical protection and retirement-focused financial solutions.