Guest Experience Specialist (Remote)

The Flex(2 months ago)

RemoteFull TimeJunior$37,257 - $50,630 (estimated)Customer Service

About this role

The Guest Experience Specialist at The Flex is responsible for ensuring that guests feel welcomed and supported during their stays through effective communication via chat, email, and phone. This role involves coordinating check-ins and checkouts, resolving issues creatively, anticipating guest needs, and gathering feedback to enhance service quality. The Specialist will collaborate with various teams, including Operations and Tech, to continuously improve the guest experience in a technology-driven hospitality environment.

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Required Skills

Guest Support
Seamless Stays
Issue Resolution
Proactive Communication
Feedback Analysis
Cross-Team Collaboration
Communication Skills
Hospitality Experience
Tech-Savvy
Attention to Detail

+3 more

About The Flex

theflex.global

The Flex is a property rental company specializing in flexible short-term housing solutions across major cities, including London, Paris, and Algiers, with plans for further expansion. They offer fully furnished, move-in-ready apartments designed for a variety of stays, from vacations to business travel and relocations. The company focuses on providing easy and accessible living spaces tailored to modern demands for flexibility.