Customer Experience Specialist

DigiCert(1 month ago)

HybridFull TimeJunior$38,460 - $38,460Customer Experience

About this role

The Customer Experience Specialist at DigiCert supports the quality and delivery of internal and customer-facing validation products while representing the company to customers. The role is part of the Customer Experience team at a global digital security company focused on digital trust. It requires strong attention to detail, clear communication, and the ability to work in a hybrid, team-oriented environment.

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Required Skills

Phone Support
Live Chat
Email Support
Validation Testing
Test Analysis
Database Maintenance
Scheduling
Research
Organization
Communication

+1 more

Qualifications

High School Diploma
Bachelors Degree in IT or Computer Science

About DigiCert

digicert.com

Incapsula (part of Imperva) is a cloud-based application security and delivery platform that provides web application firewall (WAF), DDoS mitigation, content delivery (CDN), load balancing, and bot management. It protects websites, APIs, and web apps from attacks while improving performance and availability via a global edge network. Organizations use Incapsula for real-time threat detection, bot and credential‑stuffing mitigation, and compliance support without deploying on‑premises hardware. Incapsula is offered by Imperva, a broader data and application security company.