Customer Experience Specialist
The Hartford(2 months ago)
About this role
A Senior Specialist, Customer Experience at The Hartford supports the Small Business CX organization by partnering across enterprise CX, research, marketing, and lines of business to shape agent and customer experiences. The role focuses on leveraging customer insights to inform CX strategy and improve customer outcomes. This is a hybrid position based in Hartford, CT reporting to the Director of CX for Small Business.
Required Skills
- Data Analytics
- Project Management
- Change Management
- Text Analytics
- Tableau
- Excel
- AWS
- Reporting
- Stakeholder Management
- Communication
About The Hartford
thehartford.comGet business, home and car insurance from The Hartford. Choose from a broad selection of business insurance coverages and design the right solution for your company. The Hartford offers AARP members great ways to save on car and home insurance, so get an insurance quote online today & start saving.
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