Director, Customer Experience & Journey Design

Chevening Awards(4 months ago)

HybridFull TimeDirector$179,639 - $237,480 (estimated)Customer Experience

About this role

Senior leader accountable for shaping Prudential’s customer experience strategy and embedding a customer-centric culture across the Group. The role focuses on defining future-state customer journeys, establishing CX standards and KPIs, and building CX capability across markets. It partners with business units and senior leaders to align CX frameworks with strategic objectives and market roadmaps.

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Required Skills

Journey Mapping
Service Design
Research
Validation
Cultural Transformation
Stakeholder Management
Program Management
Communication
KPI Reporting
Leadership

Qualifications

Bachelor's Degree
Advanced Degree Preferred

About Chevening Awards

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