Senior Manager, Customer Experience Strategy
Klook Travel
About this role
A Senior Manager, Customer Experience Strategy at Klook is a senior leader who defines the company’s customer experience vision and ensures that customer-centric principles are embedded across the organization. The role centers on translating strategic CX objectives into measurable outcomes and acting as the customer advocate to strengthen satisfaction and loyalty. This position operates across markets and functions to align business goals with a seamless digital and service experience for travelers.
Skills
About Klook Travel
klook.comFind discounted attraction tickets, tours with unique experiences, and more! Join local day tours to visit spectacular sights and go on delicious food trips around the city. Upon landing at the airport, we've got all kinds of transfers available for you. Discover and book amazing travel experiences with Klook!
Recent company news
ReutersTravel booking platform Klook reveals robust revenue growth in US IPO filing
Nov 10, 2025
Web In TravelSpotnana x Booking.com. Otto the Agent is born. GCash and Klook launch card. Azerbaijan Airlines adopts HTS. More.
Dec 4, 2025
PhocusWirePhocusWire's weekly travel tech news briefs: SiteMinder, United Airlines, Klook and more...
Dec 5, 2025
Little Black Book | LBBOnlineKlook Takes Flight with AI-Powered 'Go Wild with Travel' Campaign
Jun 24, 2025
Bamboo WorksKlook goes against the flow with U.S. listing plan
Jul 18, 2025
About Klook Travel
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Klook Travel.
Salary
$88k – $117k
per year
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