Customer First Advocate
GoodLeap(28 days ago)
About this role
Customer First Advocates at GoodLeap support homeowners by handling inbound phone inquiries, answering questions, and resolving issues related to the company’s financing and sustainable solutions platform. The role focuses on delivering courteous, efficient assistance while maintaining a positive attitude and professional demeanor. Advocates are expected to grow within the company and adapt to evolving responsibilities as needed. The position is based at GoodLeap’s Roseville, CA headquarters.
Required Skills
- Customer Service
- Phone Support
- Documentation Review
- Case Analysis
- Math Skills
- Computer Skills
- Client Relations
- Conflict Resolution
- Professionalism
- Schedule Flexibility
About GoodLeap
goodleap.comGoodLeap is a fintech company that provides point‑of‑sale consumer financing and a lending platform for sustainable home improvements — including residential solar, battery storage, energy‑efficient HVAC, roofing, and EV charging. It offers digital loan origination, underwriting, servicing, and capital markets solutions that connect homeowners, contractors/dealers, and institutional lenders. Contractors use GoodLeap’s dealer tools and network to close more projects while homeowners get flexible loan products to afford clean‑energy upgrades. The company’s mission is to accelerate adoption of sustainable home technologies by making financing simple and accessible.